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Annual Maintenance and
support Subscription
Get Premium Access to Superior Support and Exclusive Services. The Annual Maintenance and Support (AMS) subscription allows iBwave software users to automatically upgrade their software to our latest version and gain full access to superior support services offered on our customer portal.
AMS is a subscription that is offered on a three-year term and allows our customers to get the most out of their wireless design tool and capitalize on their software investment benefits.
| phone and Online Support |
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| iBwave Design users with an active AMS subscription can remotely request the iBwave Support Team’s expertise and assistance to help them identify and troubleshoot software installation and technical issues. On-call and online support is available in three different time zones worldwide and in multiple languages. |
| Exclusive access to iBwave's customer portal |
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| Unrestricted access to iBwave’s customer portal to watch exclusive “how-to” design videos, transfer licenses* yourself, open support cases, use the knowledge base to quickly find a solution for your issue and participate to our Technical Forum and Idea Generation tool. | *Companies with iBwave Design license(s) and active AMS subscription(s) can request a transfer of license to another user within the same company at no cost. |
| Access to an extensive Components Database |
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| In addition to having direct access to public parts, users can view private components and import them freely into their iBwave Design in-building wireless projects. This growing list of more than 4,000 components is updated regularly and allows users to design and plan their indoor wireless networks with the latest equipment available in the market worldwide. |
| Yearly Free Software Upgrades and Updates |
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| Software upgrades aim to improve the product performance through major functionality enhancements that respond to the latest in-building wireless requirements. | A minimum of one major upgrade is released yearly. eTraining sessions are provided to active AMS subscribers to help them better understand the new features of the upgrade. | Software updates are provided as needed to iBwave users and aim to fine-tune existing features. |
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