COMPANY OVERVIEW

Ever wonder how you get cellular reception on your phone while in a building? Or at a venue? Or stadium? iBwave is the powerful 3D software behind great in-building wireless experience and is used by thousands of telecom engineers worldwide to design indoor wireless networks that let billions of end users (like you and me) use our mobile devices indoors. We’re considered the #1 choice of network design software worldwide and are proud of our 18 years history and successful track record.

Every day we come together as a company to deliver innovative and valuable solutions to our customers and the market. We push ourselves and each other to be our best so we can deliver our best. We value our people and believe that at the core of the company’s success are the people who work here (which hopefully one day, includes you).

JOB PURPOSE

Reporting to Director Business Operations, the Sales Operations Analyst will be a value-add business cross-functional partner, enabling revenue growth and increasing sales productivity by providing effective methodologies and efficient processes, as well as providing key stakeholders reports, data & information for data driven decision making. The candidate will be responsible for providing broad operational day-to-day sales support as well as to our internal CRM users.

POSITION DUTIES AND RESPONSIBILITIES

  • Support Commercial Ops team with quoting, order management, pipeline management;
  • Handle 3rd party partner orders & quote requests;
  • Work with key stakeholders to develop & setup promotion campaigns as needed;
  • Ensure sales teams are running as efficiently & as productively as possible;
  • Manage & maintain Salesforce report generation & dashboard creation;
  • Provide data analytics packaged from different sources to key stakeholders to facilitate data driven decision making;
  • Provide first line support for Salesforce & CPQ for internal users;
  • Contribute to Salesforce improvement projects, testing & communication to the users, as well as governance;
  • Provide onboarding support to new commercial sales hire – include Salesforce & sales operations process;
  • Contribute to the development of internal training material & manage sales training library;
  • Participate in process documentation & updates training content material;
  • Validate sales process & adoption as well as compliance;
  • Assist in special projects and perform other business operations duties as assigned.

QUALIFICATIONS AND SKILLS

  • Post-secondary education with minimum 3-year experience in sales, sales support & sales operations is needed;
  • Strong knowledge of Salesforce & Salesforce CPQ, Salesforce Certified Administrator;
  • Exceptional planning, organization, communication, and problem-solving skills;
  • Strong data management abilities & strong analytic skills;
  • Knowledge and practical use of Excel and PowerPoint, as well as Tableau or PowerBI;
  • Ability to work in a fast-paced, multi-cultural, multi-time zone environment;
  • Strong verbal and written English skills (with French and other languages an asset);
  • Well-developed capabilities in problem solving & results-oriented;
  • Autonomous, flexible, highly motivated, & driven by success.

LOCATION: No restriction - Remote

TYPE: Permanent, Full time

SEARCH FIRM REPRESENTATIVES PLEASE READ CAREFULLY

iBwave is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at iBwave via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of iBwave. No fee will be paid in the event the candidate is hired by iBwave as a result of the referral or through other means.

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